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Frequently Asked Questions

Congratulations! You are one step closer to experiencing the world’s best kept secret in retail home furnishings, The Dump Furniture Outlet. Listed below are some of the most popular questions our customers have asked. Feel free to send us any additional questions you may have to


When is The Dump open?

All of our Dump locations are open 3 days per week – Friday and Saturday: 10am – 9pm. Sunday: 11am – 7pm. Please refer to our store locator page page for additional information.


Where are your stores located?

We have 10 Dump locations nationwide. You can find us in Atlanta, GA; Chicago/Lombard, IL; Dallas, TX; Hampton, VA; Houston, TX; Norfolk, VA; Philadelphia (Oaks), PA; Phoenix/Tempe, AZ; Richmond, VA; and Turnersville, NJ.


Do you have a customer service number?

Yes, you may use the contact form here to send a message to our customer service team. You can also call them at 1-800-768-0348. Our customer support center hours are as follows:

Monday & Tuesday: 9:30 am – 6:00 pm

Wednesday & Thursday: CLOSED

Friday: 9:30 am – 8:00 pm

Saturday & Sunday: 9:30 am – 8:00 pm

Although our customer service center is closed on Wednesdays and Thursdays, if you leave a voicemail or email with your name and best contact number/email, a team member will get back to you as soon as possible. Please email our team at for any specific inquiries.


Are all of your products shown online?

We showcase a sampling of products on our website; however, not all of the furniture available at our stores is shown online. Due to the nature of our business model, where we purchase one-of-a-kinds, closeouts, overstocks, and one time purchases, items can vary by store and often sell out as soon as they arrive. Many times, as soon as our stores receive new product off a truck delivery, customers are ready and waiting to purchase! We try our best to use our website as a good representation of the variety of deals available in our stores. As always, you can contact our Web Team at or individual stores for more information about a specific item.


Are your products available for purchase online?

At this time, we do not sell directly online. If you are interested in a particular item/s, please contact your nearest store for availability and any other inquiries. You may also reach out to us via email on our contact page.


How can I check to make sure an item is in stock?

Please call our stores for up to date availability on any item. You may also email our web team at


What is the return/exchange policy?

We carefully inspect our merchandise for manufacturing defects before release, and we make every effort to ensure deliveries take place without damage. In those instances where defects or damages do occur, please refer to our return policy page for next steps.


Can I return or exchange clearance merchandise?

All sales of clearance merchandise are sold as is and cannot be returned for a refund or exchanged. Sales of clearance product are final after pickup or delivery. Given the nature of clearance merchandise, we strongly advise that such merchandise be picked up by our customers rather than delivered by us (or our representative) as any damage that occurs during delivery is your sole responsibility.


What if the items I purchase do not fit in my space upon delivery?

It is your responsibility to ensure that all items will fit in the designated areas of your home. If your home has narrow doorways, staircase turns or low ceilings, you should measure these locations to ensure proper fit. The furniture must fit in the normal pathways of your home as we cannot hoist furniture to an upper floor. We do not dismantle furniture as that voids the manufacturer’s warranty. It is important that your room is empty and the space is available to receive your new furnishings. Our drivers are not able to move or handle your other furnishings or electronics, nor can they affix anything to your walls. If your furniture is unable to be fitted in the desired location, you will receive an in-store credit for the cost of the furniture (delivery fees are not eligible for the in-store credit). Additionally, in the event you choose our home delivery service, a redelivery fee will also apply. Please refer to our Return & Exchange Policy page for more information.


What if the item(s) I receive does not look like the one(s) I saw in store?

No two pieces of furniture are identical, so the wood grain, color, and stitching of your furniture can vary from the pieces you saw on the showroom floor. Therefore, we generally do not accept returns for aesthetic reasons. However, if unusual circumstances dictate an exception to this policy, then you must contact our customer service team on the day of delivery at All authorized exchanges or returns will be subject to a restocking fee of the greater of $100 or 15% of the purchase price. All such exchanges and returns must be accompanied by a Returned Merchandise Authorization issued by Dump Customer Service.


What is your refund policy?

Refunds, where applicable, are processed in accordance with the following:

  • Cash – Refunded by check from The Dump’s corporate office and sent to the customer’s address on file, no later than 5 business days after merchandise return;
  • Check – Refunded by The Dump’s corporate office and send to the customer address of record 14 business days after the original sale;
  • Debit/Credit Cards – Refunded by the store no later than 5 business days after merchandise return;
  • In-House Financing – Credited by The Dump’s corporate office within 3 business days after merchandise return;
  • All Other – See store business office for details.


What if I need to cancel an order?

Orders that are cancelled or rescheduled within one day of scheduled pick up or delivery shall be subject to a restocking fee of the greater of $100 or 15% of the purchase price.


Do you offer delivery services?

Yes, we are pleased to provide delivery for our customers. All of our stores partner with reputable delivery teams to ensure your furniture arrives in the same condition as shown in store. Customers are not obligated to use the delivery services provide by The Dump and may secure delivery via another company (deliveries made by such other companies will be treated as a customer pickup). Refused deliveries (including, but not limited to, no-fits, customer not-at-home, and on-the-road cancellations) shall be subject to a restocking fee of the greater of $100 or 15% of the purchase price. Redelivery shall also be subject to an additional redelivery charge. No refunds are allowed for no-fits, customer not-at-home and on-the-road cancellations. For a list of our delivery rates and services, please visit our delivery page.


Can I place an order in store and hold delivery until a later date?

Yes, we allow our customers the option to schedule a later delivery date within 30 days of purchase. Customers are also required to submit a deposit of the purchase price in order to qualify. Please contact your nearest store for more details.


What types of payments do you accept?

We accept cash, check, VISA, MasterCard, American Express, Discover, and Dump Gift Cards.


Do you offer financing or layaway?

Although we do not offer layaway, we have an industry leading in-house financing program available to our customers. Depending on the customer’s credit status, our financing provides extra benefits and the additional convenience to accommodate individual needs.


How do I apply for credit/financing?

Customers can apply for credit online on our credit page or in person at one of our stores.


Can I pay my bill online?

Yes, all customers may use our online bill-pay system on our billing page.


What if my billing statement does not look correct?

No worries. Simply contact our Billing Department at Please be sure to include your account number found on your statement in your email.


Do you have a take-away service for old furniture?

At this time, we do not pick up and take back used furniture. Customers must move/remove their exisiting furniture in order prepare for delivery and installation. Our delivery teams will only install the new furniture as long as the rooms/spaces are empty. 


If I see an item online that I like, can I hold and reserve the item in store?

All of our product is first come first serve and only available for purchase in store. However, if you contact our stores beforehand, we will do our best to ensure that the item is available for you once you arrive at your nearest Dump location.


Do you offer interior design services?

As a one stop no frills outlet, we do not believe in marking up prices and charging our customers for expensive design services. However, many of our sales consultants have years of interior design experience. If you would like some extra style tips and guidance for outfitting your home, please inform a store manager or contact us before visiting. Our managers would be happy to arrange a tour with an experienced consultant from our team.