We at The Dump are committed to delivering to our customers a good night’s sleep. Our staff is dedicated to helping you choose the right mattress by providing you with information in order to assist you in making a good choice. The following constitutes our 120-Day Comfort Guarantee policy for iTwin Hi Tech bedding product.
RULES OF USE FOR COMFORT EXCHANGES
- If you are unsatisfied with the comfort of your mattress after 30 days, you may exchange and reselect for any equal or higher priced iTwin Hi Tech product that we carry.
- We recommend that you sleep on it for 30 days to allow an adjustment period to your new selection (30 day window begins from delivery or pickup date).
- Reselection up to 120 days from the initial purchase date.
- Comfort exchanges are a onetime opportunity.
- Exchanges are permitted for comfort only.
- Any warranty issues are to be handled directly with our customer service team with the manufacturer of the mattress.
- The policy does not support a change in mattress size from original order.
- This policy covers only the mattress. Any other product purchased with the initial purchase transaction cannot be returned.
- The Dump’s 120-Day Comfort Guarantee is not applicable to warranty exchanges, clearance merchandise, floor sample models, special orders, pillows, mattress protectors, adjustable base
- All mattress exchanges will be based on original ticket selling prices:
- If you reselect a more expensive product you will have to pay any price difference and applicable sales tax.
- If you reselect a mattress at lower retail, no credit or refund will be issued for the difference.
- A $59.00 redelivery fee will be charged.
- A mattress protector must be purchased (from The Dump at the time of the mattress purchase) and used on the mattress in order to qualify for the exchange.
- The Dump is unable to exchange or refund any mattress that is stained, unsanitary or otherwise damaged by you under the 120-Day Comfort Guarantee.
- The original law label must be attached and intact to the original mattress.