Sales Terms and Conditions
We do our best to ensure your product ships and arrives on time, you will receive an email notification from us when your purchase is on its way and a link to track the progress of your shipment. Shipping fees are non-refundable and prior purchases are not eligible for price adjustments. Unfortunately, we do not ship internationally or to Hawaii and Alaska. We want to make sure you receive your delivery so double check your home address is correct and you’re home to sign for it when it arrives. You are responsible for ensuring your delivery address is correct. Should you realize it is not you have 24 hours to contact customer service to make that change, otherwise you will be charged for delivery twice as we will have to re-ship the item.
Where Do You Deliver? What Are Your Rates?
If you live within 100 miles of one of our locations store delivery charges apply. Additional fees apply for weekend deliveries. Additional fees and rates may apply depending upon your delivery address.If you live outside of our store 100-mile radius we offer “Premium White Glove” delivery for a minimum of $299 maximum of$599.
What is “Premium White Glove?”
How to Schedule
When your order is completed online you will get an email stating that a member of our eCommerce Team will be contacting you with information regarding your delivery.We will contact you by either phone or email to let you know we received their order.
Our preferred carrier, Pilot, will call you within 48 – 72 hours to introduce themselves, give you your tracking information and let you know they will be contacted to schedule delivery once their merchandise arrives at the destination hub.
A member of our eCommerce team will book the shipment online with Pilot. The eCommerce team will keep track of all shipments from Pilot via their portal. We will handle about the logistics, you just prepare for your delivery!
Before your furniture arrives, we recommend determining where you would like it to go and ensure the area is cleared. Please measure doorways, hallways, staircases, etc. It is your responsibility to ensure all items will properly fit. If the furniture does not fit and a second delivery needs to be rescheduled another delivery charge will be incurred a restocking fee maybe applicable.
Refused deliveries (including, but not limited to, item doesn’t fit, customer is not-at-home and on-the-road-cancellations) shall be subject to a restocking fee of 15% of the purchase price. Redelivery shall also be subject to an additional redelivery charge. No refunds are allowed for no-fits, customer-not-at-home, and on-the-road-cancellations. Delivery fees are not refundable. Please allow up to 3 weeks for your delivery.
It is your responsibility to inspect your items for any visible delivery damages or manufacturing defects, damage must be reported to customer service within 24 hours, contact a Dump representative at firstname.lastname@example.org or 800-768-0348. For Premium White Glove delivery please report damage to the at the delivery team at time of service.
We do not accept returns. That being said, should you realize within 24 hours of any latent product damage or defectiveness you have 24 hours from delivery to report it to our customer service team at email@example.com or 800-768-0348.
Bedding sales are final. However, in the event that the bedding has not been removed from its original, sealed packaging, bedding maybe refused at the time of pickup or delivery but not exchanged. Delivery fees are not refundable. Exchanges or returns are subject to a restocking fee of 15% of the purchase price. For any mattress sold with a manufacturer’s warranty, we will assist you in submitting warranty claim(s) to the manufacturer. In the event the law tag is removed from the bedding, the manufacturer’s warranty is automatically voided.
Rugs may be exchanged or returned, subject to a $50 restocking fee, within five (5) days from the date of customer pickup or delivery. The $50 restocking fee can be applied to the purchase of another rug of equal or greater value limited to one exchange for a rug of equal or greater price. Further exchanges or returns will not be approved.