Terms of Use


Sept 2022


Welcome to TheDump.com (the "Website"). The Website is Internet property of The Dump Luxe Factory Outlet and New Venture Holdings, LLC d/b/a The Dump. Your use of the Website is subject to your agreement with the terms of use set forth herein below (the "Agreement"). Please read this Agreement carefully before using the Website. By using the Website, you acknowledge your receipt of, and consent to, this Agreement and any subsequent modifications made hereafter. The Dump Luxe Factory Outlet may modify this Agreement at any time without prior notice to you. Such modifications shall be deemed effective upon the posting of the modified Agreement at the Website. You agree to periodically review the Agreement made available on the Website in order to remain apprised of any and all subsequent modifications. Your continued use of the Website shall be deemed your conclusive acceptance of the Agreement then in effect. You acknowledge that you have read and agree to be bound by this Agreement and to comply with all applicable laws, regulations, and/or rules with regard to your use of the website. If you do not agree to the terms contained in this Agreement, then you may not use our Website.

Website Registration

In order to access some features of the Website, you may be required to register at our website. If you register at our website, you agree to provide us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. You may not enter, select or use a false name or an email address owned or controlled by another person with the intent to impersonate that person, or use as a User ID a name subject to any rights of a person other than yourself without appropriate authorization. Failure to comply with the terms of this paragraph shall constitute a material breach of this Agreement, which may result in immediate termination of your account. In addition, we reserve the right to refuse registration of, or cancel a User ID in our sole discretion.

Description Of Products And/Or Services

At the Website, you can sign up for our newsletter and send us feedback. By submitting your information to the Website via the Contact Us link, you can provide us with information necessary to best serve you. We may, in our sole discretion, contact you about our financing services. The Customer Service Feedback Form contains informational fields to be completed by you. Please be advised that the mere submission of information on the Contact Us link does not obligate us to provide you with our financing services. The estimated monthly payments, interest rates, eligibility determination and other terms associated with our financing services are governed by our Credit Application Terms and Conditions and will be documented by us via separate legal documentation. This Agreement governs your use of the Website only.

Pricing And Content Information

At the present time, you can order or purchase furniture from us on our website. We do provide pricing information concerning our products. While we strive to provide accurate pricing information, there is always the chance that pricing or typographical errors may occur. Therefore, should an item listed at one of our Website be incorrect, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. While we use our best efforts to provide you with great values on the Website and in our stores, sometimes a price online does not match the price in one of our stores. Therefore, there may be circumstances where store pricing will sometimes differ from online prices. Our stores will not honor Internet pricing or competitor advertisements from outside of a store’s local geographic trade territory, nor will we price match with any other online or offline retailer. We strive to maintain highly competitive prices and review them regularly in order to serve you with great values.

Merchandise Content

Product information accessed through the website is obtained from claims made by the product's manufacturer. On occasion, manufacturers may alter their labels so actual product packaging and materials may contain different information than that shown on our website, thus we cannot guarantee or ensure the accuracy, completeness or timeliness of any product information. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using a product. We assume no liability for inaccuracies or misstatements about products. If applicable, any and all customer reviews are provided for informational purposes only. Obviously, any and all customer reviews reflect the individual reviewer’s results and experiences only and are not verified or endorsed by us.


The Website is available for use only to individuals who can enter into legally binding contracts under applicable law. Notwithstanding the foregoing, the Website is not intended for use by individuals under the age of eighteen (18) and we do not knowingly gather or solicit information from such users. If you are under the age of eighteen (18), you do not have permission to use the Website.

License Grant/Use of Site

At the Website, you will find information related to our furniture stores. The Dump Luxe Factory Outlet hereby grants you a limited, non-exclusive, non-transferable and revocable license to use the Website and associated content in accordance with this Agreement. The Dump Luxe Factory Outlet may terminate this license at any time for any reason.

For all reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or through the Website, by email or telephone, or otherwise disclosed, submitted or offered in connection with your use of the Website (collectively, the Comments) you grant us a royalty-free, irrevocable, transferable right and license to use the Comments however we desire, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. We are under no obligation to maintain any Comments in confidence, pay to user any compensation for any Comments or respond to any user Comments. You agree that any Comments submitted by you to the Website will not violate the terms of this Agreement or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary rights, and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of SPAM. While we do not regularly review posted Comments, we do reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant us the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify us and our affiliates for all claims resulting from any Comments you submit to the Website. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

You may make use of the Website on one computer for your own personal use. No part of the Website may be reproduced in any form or incorporated into any information retrieval system, either electronic or mechanical. You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, reverse engineer or transfer the Website, Website content or any portion thereof. The Dump Luxe Factory Outlet reserves any rights not explicitly granted in this Agreement. You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Website. You may not take any action that imposes an unreasonable or disproportionately large load on The Dump Luxe Factory Outlets’ computer network infrastructure. You may not use the Website to defame, abuse, harass, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others, or conduct or forward illegal contests, pyramid schemes, or chain letters, publish, post distribute, disseminate or link to any inappropriate, profane, defamatory, infringing, obscene, adult content, nude, or indecent or unlawful topic, name, material or information. If you do not agree to (or cannot comply with) any of these terms and conditions, do not use the Website.

Intellectual Property and Proprietary Rights

The content, organization, graphics, design, compilation, magnetic translation, digital conversion, software, services and other matters related to the Website are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) rights. The copying, redistribution or publication by you of any part of the Website is strictly prohibited. You do not acquire ownership rights to any content, document, software, services or other materials viewed at or through the Website. The posting of information or material at the Website by The Dump Luxe Factory Outlet does not constitute a waiver of any right in such information and/or materials.

Links To Third Party Websites

The Website may contain links to the Internet websites of other third parties (Third Party Websites). The Dump Luxe Factory Outlet is not responsible for the accessibility of these Third Party Websites, their resources, content, products and/or services. Furthermore, The Dump Luxe Factory Outlet is not responsible for (nor does it endorse) any of the content, advertising, products and/or services, or other materials available on or through any Third-Party Websites. Under no circumstances shall The Dump Luxe Factory Outlet be held responsible or liable, directly or indirectly, for any loss or damage caused, or alleged to have been caused, by use of, or reliance on, any content, goods and/or services available on or through such Third-Party Websites.


You agree to release, indemnify and hold The Dump Luxe Factory Outlet, its parents, subsidiaries and affiliates, and each of their respective members, officers, directors, employees, agents, co-branders and/or other partners, harmless from and against any and all claims, expenses (including reasonable attorneys’ fees, costs and settlement costs), damages, suits, costs, demands and/or judgments whatsoever, made by any third party due to or arising out of: (i) your use of the Website; (ii) your breach of the terms of this Agreement; and/or (iii) your violation of any rights of another individual and/or entity. The provisions of this paragraph are for the benefit of The Dump Luxe Factory Outlet, its parent, subsidiaries and/or affiliates, and each of their respective officers, directors, employees, agents, shareholders, licensors, suppliers and/or attorneys. Each of these individuals and entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

Disclaimer Of Warranties

The website and/or any services that you may receive via the website is provided to you on an as is and as available basis. All warranties, express and implied, are disclaimed to the fullest extent permissible pursuant to applicable law (including, but not limited to, the disclaimer of any warranties of merchantability, non-infringement of intellectual property and/or fitness for a particular purpose). In particular, but not as a limitation thereof, The Dump Luxe Factory Outlet makes no warranty that: (i) the website and/or any services that you may receive via the website will meet your requirements: (ii) the website and/or any services that you may receive via the website will be uninterrupted, timely, secure or error-free. The website and/or any services that you may receive via the website may contain bugs, errors, problems or other limitations. We will not be liable for the availability of the underlying internet connection associated with the website. No advice or information, whether oral or written, obtained by you from The Dump Luxe Factory Outlet through or from the website and/or any services that you may receive via the website shall create any warranty not expressly stated in this agreement.

Exclusion Of Warranties

Any warranties applicable to any merchandise purchased pursuant to this order are limited to any manufacturer’s warranties only. We hereby expressly disclaim all warranties, either express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. There are no warranties which extend beyond the description, if any, on the face of this order.

Limitation Of Liability

You expressly understand and agree that The Dump Luxe Factory Outlet shall not be liable to you or any third party for any direct, indirect, incidental, special, consequential and/or exemplary damages including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if The Dump Luxe Factory Outlet has been advised of the possibility of such damages), to the fullest extent permissible by law for: (i) the use or the inability to use the website and/or any services that you may receive via the website; (ii) the failure to qualify for financing services; (iii) the cost of procurement of substitute goods and services resulting from any problem(s) with the goods, data, information and/or services purchased or obtained from the website, if any, or transactions entered into, through or from the website; (iv) the unauthorized access to, or alteration of, the data submitted to The Dump Luxe Factory Outlet by you; (v) any matter relating to financing services; and (vi) any other matter relating to the other products and/or services, if any, made available on the website. This limitation applies to all causes of action, in the aggregate including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentations, and any and all other torts. You hereby release The Dump Luxe Factory Outlet from any and all obligations, liabilities, and claims in excess of the limitation stated herein. If applicable law does not permit such limitation, the maximum liability of The Dump Luxe Factory Outlet to you under any and all circumstances will be equal to the amounts you paid, if any, for financing services and/or goods purchased at The Dump Luxe Factory Outlet store locations. You hereby release The Dump Luxe Factory Outlet from any and all obligations, liabilities and claims in excess of the limitations set forth in this paragraph. The negation of damages set forth above is a fundamental element of the basis of the bargain between you and The Dump Luxe Factory Outlet. The website and the financing services, to the extent such financing services are extended to you would not be provided to you without such limitations.

Legal Warning

You shall be responsible for obtaining and maintaining all telephone and computer hardware, and any and all other equipment needed for access to, and use of, the Website and all charges related thereto. Any attempt to damage, destroy, tamper with or vandalize the Website, or otherwise interfere with the operation of the Website is a violation of criminal and civil law and The Dump Luxe Factory Outlet will diligently pursue any and all remedies in this regard against any offending individual or entity to the fullest extent permissible by law.

Limitation Of Remedies

You shall not be entitled to recover from us any consequential or incidental damages, including without limitation, property damage, damages for loss of use, loss of time, or loss of profits or income.


This Agreement is effective unless and until terminated by either you or us. You may terminate this Agreement at any time, provided that you discontinue any further use of this Website. We also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website, if in our sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from the Website, as well as all copies of such materials, whether made under this Agreement or otherwise.

General Provisions

This Agreement shall be treated as though it were executed and performed in The Commonwealth of Virginia and shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia (without regard to conflict of law principles). Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Website is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of the Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Any cause of action or claim that you may have with respect to the Website must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action shall be time barred. The Dump Luxe Factory Outlet may assign its rights and duties under this Agreement to any party at any time without notice to you.

Electronic Signatures and Electronic Records

By submitting your information and agreeing to the terms of this Agreement, you understand and affirm that you are agreeing to be bound by this Agreement and all other agreements and terms and conditions found on the Website by using your electronic signature and that your electronic signature is as legally binding as a physical signature on paper. Furthermore, you agree that you will use an electronic signature to accept electronic records regarding the products and services located at our stores and/or offered by our website, including, but not limited to, this Agreement. You further agree and consent: (i) to receive agreements, applications, and other information that may be provided or otherwise available to you electronically. Included in those agreements, applications, and other information may be disclosures required by federal, state, and local laws and regulations, where allowed by such laws; (ii) to be bound by the terms and conditions of the agreements, applications, and other information provided to you by us electronically; (iii) to use and receive electronic records and electronic signatures in conducting business with us, including agreeing to the terms of this Agreement; (iv) that to electronically receive agreements, applications, and other information, you will need a compatible operating system, web browser, and email application, and you will need access to a printer or the ability to download information to keep copies of such documents for my records. The operating systems, web browsers, and email applications identified herein are compatible. You furthermore understand that you are indicating that you have the capability to access the agreements, applications, and other information and download or prints copies for your records; (v) for customer service or technical assistance regarding electronic records or electronic signatures, you may contact us by clicking here. (vi) you may obtain a paper copy of the agreements, applications, and other information at any time by contacting us by clicking here. We will not charge a fee for any paper copy.

Entire Agreement

You acknowledge that you have read and fully understand this agreement and that by using the website you agree to be bound by these terms of use. You further agree that this agreement is the complete and exclusive statement of the rights and liabilities of the parties hereto.

Privacy Policy

In addition to the terms set forth herein, The Dump Luxe Factory Outlet has provided a Privacy Policy detailing our use of your personal information. This Privacy Policy is amended from time to time, and may be viewed by clicking here, and is incorporated herein by reference.

Contact Us

Email Us
Email our Customer Care Center at customerservice@thedump.com for store experience, product questions and general feedback/questions.

Text Us
Text us at 1-888-818-5922

Call Us
Call us at 1-888-818-5922


For questions concerning your Home Furnishings Credit Company account please text or call 1-866-538-4489.

For questions about your Synchrony account, visit www.MySynchrony.com or call 1-866-396-8254.


The Dump Luxe Factory Outlet, New Venture Holdings, LLC.
5324 Virginia Beach Blvd
Virginia Beach, VA 23462-1828


Copyright © 2005-2019, The Dump Luxe Factory Outlet & New Venture Holdings LLC. All Rights Reserved.