FAQs

We are now open 7 days a week at each of our outlets! Please note that hours and locations for customer pick-ups vary.

Please refer to our locations page for location information.

 

For in‐store purchases, we accept cash, check, The Dump gift cards, credit cards (VISA, MasterCard, and Discover) as well as The Dump credit card by Synchrony. Other financing options are available in-store.

For online purchases, we accept VISA, MasterCard, and Discover credit cards as well as the Dump credit card by Synchrony.

Although we do not offer layaway, we have a variety of financing options available for our customers. View options available to you on our Special Financing page or visit an outlet where an in-store associate will be happy to speak with you about a financing program that meets your needs.

Customers can apply for credit right here online! Visit our Special Financing page to view your options or you can apply at any one of our outlets. Just ask any of our sales associates or at the Guest Services office.

Yes you can! Here’s how:

  • Log in to your account. Make sure you log in with the same email address on your order.
  • Once you are logged in, go to your account page.
  • Click on My Orders.
  • Click on the order that you would like to view.
  • If a balance is due, press Click Here To Make A Payment.
    • Make sure to enter your current billing address information when processing your payment.
    • All in-store updates to an order will take 15 minutes to reflect on our website.
    • Friendly reminder: If you are making a payment for more than $2,000, please remember to call your bank before attempting to make the payment. Most Banks have Identity Theft protection on higher amounts.

Don't worry, we're here to help! Please contact your billing provider from this list:

For faster service, please have your account number ready!

You can email us at webmaster@thedump.com or text us at 1-540-384-5041 with details outlining the problem. Thank you!

We showcase a large majority of our furniture on our website; however, not all of the products available at our stores appear online. In-store you can find Limited Editions and One-of-a-Kinds that are not available online.

In addition, many items can be special ordered in a variety of fabrics and colors to fit your desired taste.

In fact, if you have a specific look you are interested in but do not see it online or in our stores, you can work with one of our design consultants to custom order your very own piece! Please contact us for more information about a specific item.

Accidents happen!

If you have purchased a ProtectALL (previously GBS) protection plan and need asssistance regarding:

 

  • Manufacturer's defect within the first year, text us at 1-540-384-5041. To get your process started, here's what we will need:
    • Order Number or Phone Number used at time of purchase
    • Description of the manufacturer defect
    • Please include pictures of the manufacturer's defect

If you have not purchased a protection plan, you may be able to utilize your 1-year limited warranty–depending on the product you purchased.

If you purchased a national bestseller item, replacement parts may be available. If you need additional in-home service, we are happy to assess the damage and assist at a $100 fee per visit.

If you have purchased limited edition, one-of-a-kind, last chance, or clearance items, we are unfortunately unable to provide replacement parts. Service may be available at a $100 fee per visit after assessing the damage.

To get started on your service request within the first year, please text us at 1-540-384-5041

 

In order for The Dump to be able to buy overstocks, one‐of‐a‐kinds, factory sell‐outs, showroom models and design prototypes at discounted prices and pass the savings on to our customers, all sales are final.

No returns or exchanges are offered or allowed, except in limited instances of manufacturer defects within the first year or damage noted within 24 hours of your delivery or pick-up.

Please see our complete Returns, Exchanges, & Cancellations policy here.

We carefully inspect and prepare your order 2 days before your scheduled delivery.

Orders cancelled or rescheduled within 48 hours of scheduled delivery, attempted not-at-home deliveries, and on-the-road cancellations are subject to a 15% restocking fee. All eligible cancellations will be entitled to a full refund.

To make changes to your delivery or to cancel an order, please contact our Guest Services Office at the location where you made the purchase for assistance. Select your location below to view contact information:

Refunds, where applicable, are processed in accordance with the following:

  • Cash – Refunded by check from our corporate office and sent to the customer’s address on file, no later than 5 business days after merchandise return
  • Check – Refunded by our corporate office and sent to the customer’s address of record 14 business days after the original sale
  • Debit/Credit Cards – Refunded by the store no later than 5 business days after merchandise return
  • In-House Financing – Credited by our corporate office within 3 business days after merchandise return

Please contact us with any questions or concerns.

Text us at 1-540-384-5041
Call us at 1-800-768-0348

You can text us at 1-540-384-5041, or call us at 1-800-768-0348 for up-to-date information regarding item details and availability.

Included with Free Pick-Up:

  • FREE PICK-UP AT DUMP OUTLETS OR WAREHOUSE
  • SAME DAY PICK-UP AVAILABLE FOR IN-STORE PURCHASES FOR SELECT PRODUCTS AND LOCATIONS
  • ONLINE PURCHASES WILL BE AVAILABLE FOR PICK-UP AS SOON AS 2 DAYS
  • ASSEMBLY OF ITEMS IS NOT INCLUDED

 

Before you arrive:

You reset your passoword from our Forgot Password page or you can change your password from Your Account.

For online purchases, we accept VISA, MasterCard, and Discover credit cards as well as the Dump credit card by Synchrony. Other financing options are available in-store.

Although we do not offer layaway, we have a variety of financing options available for our customers:

  • The Dump Credit Card by Synchrony
  • Home Furnishings Credit Company
  • Genesis Credit
  • Progressive Leasing

View more information about current financing options on our Special Financing page or visit an outlet where an in-store associate will be happy to speak with you about a financing program that meets your needs.

You can apply for The Dump credit card by Synchrony online or you can apply for other financing options at any one of our outlets. One of our in-store associates will be happy to assist you!

At The Dump, we offer special orders on select products. If you would like to create a unique piece of furniture to call your own, a sales specialist can assist you in your design journey.

Please be aware that some special orders may take 3-4 months or longer from start to finish. To inquire about the products available for special order, please contact your outlet.

In order to pick up your furniture, the customer buying the furniture must be present and show their driver's license and the credit card used for the purchase. Click here for complete details on Free Store Pick-Up.

If you purchase online, the customer buying the furniture must be present and show their driver's license and the credit card used for the purchase.

If you purchase in store, you may make arrangements for someone else to pick up your order in advance with your sales associate or through our Guest Services Office.

Local delivery is delivery within a 100 mile radius from an outlet or warehouse.

We offer two local delivery options:

  1. DELUXE WHITE GLOVE DELIVERY:
    • 4-point inspection done
    • In room set up and assembly
    • Full-service delivery with booties & wipe down
    • Removal of any boxes & trash
  2. SWIFT & SIMPLE DELIVERY:
    • Available in-store only
    • Delivered in box to room of choice
    • No set up or assembly
    • No removal of boxes & trash

Yes! As long as the person you have left responsible to accept is at least 18 year or older and will sign for your delivery.

Drop-offs are not allowed. Someone at least 18 years or older must be present for the delivery.

You can call or text the outlet where you made your purchase or you can contact our Customer Care Department by calling us at 1-800-768-0348 or texting us at 1-540-384-5041.

Restock fees apply for refused merchandise due to a no fit. We recommend you measure your doorways and areas of where you want your furniture to go. Please visit our Measurement & Fit Guide for more information.

At the moment, we are unable to give customers the ability to select a specific time frame for their delivery day. When you schedule your delivery, please ensure that an adult 18 years or older will be free the entire day.

  • 2 days prior to your delivery we will call you to remind you of your delivery. Changes made to your order after this 48-hour pre-delivery call will incur a cancellation fee.
  • 1 day prior to your delivery, our delivery team will call to give you a 3-hour delivery window so you can better plan your day around your delivery.

Customers are not obligated to use the delivery services provided by our company and may secure delivery via another company (note: deliveries made by such other companies will be treated as a customer pick-up).

Our Delivery Teams are not equipped to remove existing furniture from your home. We will, however, remove existing mattresses and/or box springs with our mattress removal service.

This service is provided at no charge with qualifying Tempur-Pedic mattress purchases. For a $49 fee, this service can be added to any mattress purchase.

  • For every mattress purchased, we will remove one mattress
  • For every box spring purchased, we will remove one box spring
  • Stained or soiled mattresses or box springs will not be handled
    • In the event you have paid for bedding removal service and the existing mattress and/or box spring cannot be handled, you will be refunded the mattress removal service fee.

For the safety of your home and our Delivery Teams, we do not hoist any furniture.

Yes! We assemble almost everything we deliver when you select our premium D-Luxe White Glove Delivery. If you select Swift & Simple Delivery (in-store only) or Free Pick-Up, assembly of items is not included.

Tracking for your delivery becomes available on the day of your scheduled delivery. Visit the Track Today’s Delivery page to type in your account phone number or order number to track your delivery.

Your delivery team will call you when they are on their way from their previous stop. In the meantime, make sure you:

  • KEEP YOUR PHONE HANDY • WE WILL REACH OUT WITH ANY UNFORESEEN UPDATES OR DELAYS
  • HAVE A PERSON 18+ PRESENT FOR THE ENTIRE DELIVERY
  • KEEP ANY PETS SAFELY IN A SEPARATE SPACE DURING YOUR DELIVERY

Your Delivery Team will contact Delivery Care to work with you for a resolution to rectify your areas of concern.

Please contact us for further questions or concerns.

Local delivery is delivery outside a 100 mile radius from an outlet or warehouse.

Delivery fees begin at $499 and vary based on zip code and the size of your order. Additional charges may apply for deliveries outside of regions where stores or products are located and for deliveries to Alaska.

Items will ship when entire order is available. Currently there is no partial delivery option available.

Delivery Tracking is available once carrier schedules pick-up. Tracking information will be emailed or texted to you.

If you love the item, we will do everything we can to get it to you! If your delivery zip code is outside of our local delivery area and/or is more than 100 miles from the product you have selected, we will ship your item(s) to you via our out-of-zone delivery service.

Included in Out of Zone D-Luxe White Glove Delivery:

  • Premium, full service delivery in your room of choice
  • Assembly of all items included
  • Removal of all boxes and debris

Please note:

  • An out-of-zone delivery is one that is outside a 100 mile radius from an outlet or warehouse.
  • Your delivery cost is calculated at checkout based on the weight and size of the items, as well as the distance needed to travel.
  •  

Accidents happen!

If you have purchased a ProtectALL (previously GBS) protection plan and need asssistance regarding:

 

  • Manufacturer's defect within the first year, text us at 1-540-384-5041. To get your process started, here's what we will need:
    • Order Number or Phone Number used at time of purchase
    • Description of the manufacturer defect
    • Please include pictures of the manufacturer's defect

If you have not purchased a protection plan, you may be able to utilize your 1-year limited warranty–depending on the product you purchased.

If you purchased a national bestseller item, replacement parts may be available. If you need additional in-home service, we are happy to assess the damage and assist at a $100 fee per visit.

If you have purchased limited edition, one-of-a-kind, last chance, or clearance items, we are unfortunately unable to provide replacement parts. Service may be available at a $100 fee per visit after assessing the damage.

To get started on your service request within the first year, please text us at 1-540-384-5041

 

Please view our Protection Plan page for information on our protection plans.

We offer a ProtectAll 5-Year Protection Plan for most of the merchandise we sell. Please visit our Protection Plan page for more information.

To contact our Customer Care Center, text us at 1-540-384-5041 or call us at 1-800-768-0348.

Our Customer Care Center hours are 10am – 6pm EST, 7 days a week.
You may leave a text or voice message outside these hours and one of our team members will get back to you as soon as possible

Due to increased demand, we’re experiencing longer than normal wait times. Please be patient with us. We are here to help you!