Frequently Asked Questions

How can I reach Customer Service?

You may use the contact form here to send a message to our customer service team. You can also call us at 1-800-768-0348. Our customer support center hours are as follows:

If you wish to contact customer service after hours, please leave a voicemail or email with your name and best contact number or email address. One of our team members will get back to you as soon as possible. Please email our team at customerservice@thedump.com for any specific inquiries.

How can I contact you with questions about my financed account?

For questions concerning your financed account, please visit www.mysynchrony.com or call 866-396-8254.

Do you offer delivery services?

The Dump is pleased to make delivery services available to its customers. To keep our costs low, we offer delivery through third-party delivery companies. Email and text confirmation of delivery date/time are sent via the delivery company. Customers are not obligated to use the delivery services provided by The Dump and may secure delivery via another company (Deliveries that customers arrange through such other companies will be treated as a customer pickup.).

Please have your room ready for your delivery as the delivery service providers do not dismantle furniture, move or handle your other furnishings or electronics, and they are not permitted to affix anything to your walls. Refused deliveries (including, but not limited to, no-fits, customer not-at-home and on-the-road-cancellations) shall be subject to a restocking fee of 15% of the purchase price. Redelivery shall also be subject to an additional redelivery charge. No refunds are allowed for no-fits, customer-not-at-home, and on-the-road-cancellations. Delivery fees are not refundable. Orders that are cancelled or are rescheduled for delivery within 48 hours of scheduled pick up or delivery shall be subject to a restocking fee of 15% of the purchase price.

What if the items I purchase do not fit in my space upon delivery?

It is your responsibility to ensure that all the items you are purchasing will fit in the intended areas of your home. If your home has narrow doorways, staircase turns, or low ceilings, you should measure these locations to ensure proper fit. The items you are purchasing must fit in the normal pathways of your home as The Dump’s delivery service providers cannot hoist the items to an upper floor, nor can they make a delivery above the third floor without a freight elevator. The Dump and/or its delivery service providers do not dismantle furniture. It is important that your room is empty and the space is available to receive your new furnishings. The Dump’s delivery service providers are not permitted to move or handle your other furnishings or electronics, and they are not permitted to affix anything to your walls. If your furniture is unable to be fitted in the desired location, you will be subject to a restocking fee of 15%, as stated in our "Delivery Services" paragraph above.

What number do I call on the day of delivery or day I’m picking up my purchase?

For day of delivery or day of customer pick up questions, please call the store number provided on the front of the sales ticket.

How can I contact you with questions after delivery?

For after-delivery service, please email customerservice@thedump.com or call 800-768-0348.

What should I do if I have issues on the day of delivery?

It is your responsibility to inspect your items for any delivery damages or manufacturing defects, and damage must be reported to the delivery driver before the delivery truck leaves your premises by contacting a Dump representative. The Dump carefully inspects merchandise for manufacturing defects before releasing it to its customers, and works diligently to ensure deliveries take place without damage. In the rare instances where manufacturing defects or delivery damages occur, The Dump’s obligation is dependent upon the type of merchandise involved, as follows:

• Stock Merchandise is merchandise provided from The Dump’s warehouse stock which will be provided to you in the condition in which it was received from the factory. Manufacturing defects and/or delivery damage must be reported to the delivery driver before the delivery truck leaves your premises, or, in the case of customer pickup, by contacting a Dump representative at the time of pickup.
• Floor Merchandise is merchandise purchased directly off The Dump’s sales floor. You are required to inspect all Floor Merchandise prior to purchase, and any pre-existing conditions involving Floor Merchandise will be noted on the sales order. Subsequent delivery damage must be reported to the delivery driver before the delivery truck leaves your premises, or, in the case of customer pickup, by contacting a Dump representative on the same day as pickup.
• Clearance Merchandise is merchandise noted as such on the price tag accompanying each clearance item. You are required to inspect all Clearance Merchandise prior to purchase, and any pre-existing conditions involving Clearance Merchandise will be noted on the sales order. Subsequent delivery damage must be reported to the delivery driver before the delivery truck leaves your premises, or, in the case of customer pickup, by contacting a Dump representative at the time of pick-up.

In the event you designate someone other than yourself to pick up or receive your merchandise, it is the responsibility of your designee to inspect and report any defects or damages. Failure of your designee to do so will result in your waiver of any claim against The Dump for a manufacturing defect or delivery damage.

In the event you properly report to The Dump (i) a manufacturing defect, or (ii) delivery damage for which The Dump is responsible, you will have the following options:

• You can accept the merchandise, and The Dump will schedule a repair technician to come to your home and repair the item(s) in question (not available if your home is over 45 miles away from The Dump); or
• You can refuse to accept the item(s) in question, and The Dump will replace the item(s) (in the case of home delivery, via a second delivery, for which there shall be no additional delivery fee).

You agree that neither The Dump nor its representatives will be liable for any delays in delivery of merchandise to you.

In the unlikely event that damage occurs to your property, home, or business during the course of a delivery, such damage must be reported to the delivery driver at the time of delivery and be noted on the delivery manifest. No claims shall be allowed after the delivery truck has left your premises.

Do you have a take-away service for old furniture?

At this time, we do not pick up and take back used furniture. Customers must move/remove their existing furniture in order to prepare for delivery and installation. The delivery teams will only install the new furniture as long as the rooms/spaces are empty.

I want to pick up my merchandise. What do I need to know?

You are solely responsible for the safe loading and transportation of your merchandise, including, but not limited to, providing your own blankets, furniture pads, rope, straps and related supplies. For insurance purposes, The Dump cannot assist you in: (i) loading mattresses and/or box springs onto any open air vehicles (such as pickup trucks) or uncovered trailers; (ii) loading any merchandise when, in The Dump’s sole discretion and judgment, the result would be an unsafe condition; (iii) securing your load, including, but not limited to, providing rope, straps or other supplies. Most merchandise will be provided to you in the factory carton and will require your assembly. To ensure merchandise availability, please schedule the pickup of your merchandise with your sales associate and make the necessary arrangements to complete the pickup on that date. If merchandise is not picked up within 5 days of the scheduled pickup date, the merchandise will be returned to our warehouse and a restocking fee of 15% of the purchase price will be charged to you. Manufacturing defects and damage must be reported to a Dump representative at the time of pick up.

What is the return/exchange policy?

In order for The Dump to be able to buy overstocks, one-of-a-kinds, factory sell outs, showroom models, and design prototypes at discounted prices and pass the savings on to its customers, all sales are final. You must inspect and report damage before pick up, or before the delivery driver leaves your home by contacting a Dump representative. If an item is damaged or defective, we’ll exchange or professionally restore it, based on our experience. Every piece is unique, and natural materials vary from piece to piece. We generally caution against returns for slight variations and natural imperfections in wood grain, leather and fabric dye lots or any other general aesthetic reasons. It is your responsibility to ensure that all items fit through doors and stairways and will fit in your room. Refused deliveries will be subject to a restocking fee of 15% of the purchase price. No refunds are allowed for no-fits.

Bedding: Pursuant to applicable federal and state laws, all bedding sales are final. However, in the event that the bedding has not been removed from its original, sealed packaging, bedding may be exchanged or returned at the time of pickup or delivery. Exchanges or returns are subject to a restocking fee of 15% of the purchase price. For any mattress sold with a manufacturer’s warranty, The Dump will assist you in submitting warranty claim(s) to the manufacturer. In the event the law tag is removed from the bedding, the manufacturer’s warranty is automatically voided.

Rugs: Rugs may be exchanged or returned, subject to a $50 restocking fee, within five (5) days from the date of customer pickup or delivery. The $50 restocking fee can be applied to the purchase of another rug of equal or greater value, limited to one exchange for a rug of equal or greater price. Further exchanges or returns will not be approved.

What is your refund policy?

Refunds, where applicable, are processed in accordance with the following:

• Cash Purchase - Refunded by check from The Dump’s corporate office and sent to the address The Dump has on file for you no later than 5 business days after the merchandise is returned to The Dump in substantially the same condition as when purchased;
• Check - Refunded by check from The Dump’s corporate office and sent to the address The Dump has on file for you either 14 business days after the original date of sale or after the merchandise is returned to The Dump in substantially the same condition as when purchased, whichever is later;
• Debit/Credit Cards - Refunded electronically (to your debit or credit card) by the store no later than 5 business days after the merchandise is returned to The Dump in substantially the same condition as when purchased;
• Financing - Credited to your account by The Dump’s corporate office within 3 business days after the merchandise is returned to The Dump in substantially the same condition as when purchased; and
• All Other - See store business office for details.

What types of payments do you accept?

We accept cash, check, VISA, MasterCard, American Express, Discover, and Dump Gift Cards.

Do you offer financing or layaway?

Although we do not offer layaway, we have a variety of financing options available for our customers. Our in-store associates will be happy to speak with you about a financing program that meets your needs.

How do I apply for credit/financing?

Customers can apply for credit at any of our stores. Just ask any of our sales associates or at the business office.

Can I pay my bill online?

Yes, all customers may use our online bill-pay system on our billing page.

What if my billing statement does not look correct?

Simply contact our Billing Department at billing@thedump.com or 1-866-538-4489. Please be sure to include your account number found on your statement in your email.

How are unpaid balances handled?

In the event there is an unpaid balance due The Dump or any of its affiliates or you otherwise breach your agreement with The Dump or any of its affiliates, you agree to reimburse The Dump for its costs of collection, including attorney’s fees, in an amount equal to the greater of 33 1/3% of all amounts owed or The Dump’s actual attorney’s fees and costs.

What are the legal terms surrounding dispute resolution and limitation of remedies?

Dispute Resolution: Any controversy, claim or dispute relating in any way to this purchase, directly or indirectly, shall be brought in state court in the jurisdiction in which you made the purchase, and you agree to the exclusive jurisdiction of the state courts of the jurisdiction in which you made the purchase. Your agreement with The Dump concerning or relating to this purchase shall be governed by, and construed in accordance with, the laws of the state in which you made the purchase, without regard to principles of conflicts of law thereof. You agree that any claim for loss or damage that you bring against The Dump in connection with this purchase must be instituted in state court in the jurisdiction in which you made the purchase within one (1) year of the date you incurred the alleged loss or damage, regardless of whether you were then aware of the alleged loss or damage. You agree to waive any right to a trial by jury in any action relating in any way to this purchase, directly or indirectly, and you agree that this waiver of any right to a trial by jury shall not be waivable by you or The Dump. If you bring an action against The Dump for any controversy, claim or dispute relating in any way to this purchase, directly or indirectly, and The Dump prevails at any pre-trial dispositive motion, at trial, or at any subsequent appeal and/or retrial, you agree to reimburse The Dump for the reasonable attorney’s fees and costs The Dump incurs in defending itself in the action.

Limitation of Remedies: Notwithstanding any other provision in this agreement, you --waive any right to recover from The Dump or any of its affiliates, whether in contract, tort, equity, or otherwise, any indirect, incidental, consequential, special, punitive, or exemplary damages, including, without limitation, damages for loss of use, loss of time, and/or loss of profits or income (even if such damages are foreseeable, and whether or not you have been advised of the possibility of such damages), arising from or relating to this agreement or to the selection, quality, condition, merchantability, suitability, fitness, operation, or performance of the goods you are purchasing. You expressly waive any right to collect damages in excess of the sales ticket and/or the cost to repair property damage (but only if reported prior to Dump Customer Service before the delivery truck leaves your premises). All remedies are excluded other than repair or replacement of merchandise due to manufacturing defects or delivery damage at the time of delivery/pickup as described in the "Day of Delivery Issues" section above.

What constitutes the entire purchase agreement with The Dump?

The Sales Terms and Conditions (which you receive in store at time of purchase and can be viewed here), the sales terms and conditions on this website, and the sales invoice contain the entire agreement and understanding of the parties concerning the transaction for your merchandise purchase. This entire agreement may not be modified, canceled, rescinded, or revoked, in whole or in part, except in writing and, in the case of The Dump, signed by an officer of The Dump. If any part hereof is determined to be invalid by a court of competent jurisdiction, the remaining Terms and Conditions will remain in full force and effect. No waivers or statements made by representatives of The Dump will be binding unless set forth in writing.

What is your Optional Five-Year Purchase Protection Plan

The Dump makes available for purchase a Five-Year Protection Plan (the “Protection Plan”) on most of the merchandise it sells.

Protection Plan Purchase: The Protection Plan, which excludes coverage for mattresses and any furniture used in rental homes or commercial settings, is offered and explained at time of purchase. The Protection Plan terms and conditions that detail coverage under the plan, are provided by the store. The Dump is not a party to the Protection Plan agreement and has no obligations to the customer under the Protection Plan even though: (i) You may be required to obtain service under the Protection Plan solely through The Dump for up to one year from the date of merchandise purchase, and (ii) The Dump may assist GBS in ordering parts and/or a replacement item as indicated in the Terms & Conditions.

In the event a Protection Plan claim needs to be filed, the following contact numbers are applicable:

To file a claim for defects within one year of date of purchase: Please call Dump Customer Service at 1-800-768-0348.

For accidental damage within the first year or defects after one year of date of purchase: Please call GBS Enterprises at 1-888-585-9488.

OR

Protection Plan Decline: The Protection Plan, which excludes coverage for bedding, may be offered and explained at time of purchase, and you may decline to purchase the Protection Plan. Please understand that no returns or exchanges are allowed, as described above.

All items sold by The Dump are sold "as is." What does this mean?

The merchandise you are purchasing is sold by The Dump and is purchased by you, "as is" and "with all faults."

The Dump does not provide any skill or judgment to furnish or help you select merchandise to suit any particular purpose. Any samples or models used to assist you in selecting the merchandise you are purchasing serve only to indicate the type of merchandise that will be delivered to you or tendered to you for pickup. We will deliver to you the make and model of the merchandise you selected, but please understand that the merchandise that will be delivered or tendered to you may not conform in every respect to the floor samples or models. For example, numerous customers may have sat on the floor model of the chair you selected, so the seat cushion of the chair delivered to you may feel firmer than the floor model. Accordingly, the floor samples or models create no warranty that the merchandise that will be delivered or tendered to you will conform to the floor samples or models. No defect in, or unfitness of, the merchandise delivered to you or tendered to you for pickup shall nullify these terms and conditions. The Dump has not made, and does not make, any warranties, express or implied, directly or indirectly, including, without limitation, warranties of merchantability or fitness for any particular purpose, and/or warranties relating to the design or condition of the merchandise or of the quality of the material or workmanship of the merchandise.

Are all of your products shown online?

We showcase a sampling of products on our website; however, not all of the merchandise available at our stores is shown online. Because we purchase one-of-a-kinds, closeouts, overstocks, and manufacturer/retailer cancellations, items can vary by store and often sell out as soon as they arrive. We try our best to show as much of our assortment as possible and use our website as a good representation of the variety of deals available in our stores. As always, you can contact our web team at web@thedump.com or individual stores for more information about a specific item.

Why aren’t all your products available for purchase online?

Many items we offer are available for sale online the week they arrive and for a limited time. One-of-a-kind items are available for purchase in-store only due to the unique nature of the item and/or availability of accurate images. If you are interested in particular items, please contact your nearest store for availability and any other inquiries. You may also reach out to us via email on our contact page.

How can I check to make sure an item is in stock?

Please call our stores for up to date availability on any item. You may also email our web team at web@thedump.com.

What are the limitations on quantity sales and sales to dealers?

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this agreement, reselling shall be defined as purchasing or intending to purchase any products from us for the purpose of engaging in a commercial sale of those same products with a third party.

Do you offer interior design services?

As a one-stop no frills outlet, we do not believe in marking up prices and charging our customers for expensive design services. However, many of our sales consultants have years of interior design experience. If you would like some extra style tips and guidance for outfitting your home, please inform a store manager or contact us before visiting. Our managers would be happy to arrange a tour with an experienced consultant from our team.